Bugs happen—and when they do, no one gets their feelings hurt. We talk about them and solve the problem.
Our processes aren’t perfect, but it’s harder to openly discuss fixing them and take deliberate action to resolve what’s wrong.
That’s why I’m bringing the notion of process bugs into my team. These bugs may not be opened, verified, resolved and closed with the same speed, but at least we’ll have a way to discuss them without hurt feelings.
For bonus points, you can log these bugs as individual incidents and see if more than one is caused by the same underlying problem. I bet you’ll find this to be true.